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Frequently Asked Questions
Can we bring a dog?
We are happy to have dogs to stay at The Bus Stop and there is no extra charge. We are sure you will have a great time exploring our farm! We do ask that you keep your dog off of the furniture, beds and blankets. We unfortunately get a lot of bedding ruined by muddy paws! Therefore if your dog has a tendency to jump up, we would ask you to find other arrangements for your dog during your stay.
What are the booking conditions/cancellation policy?
If you are to cancel your booking with more than 1 months notice we will be happy to refund all payments or reschedule your booking.
If the cancellation is less than 1 month before your stay, we will advertise the dates and if we are able to get a new booking then we'd be happy to refund or reschedule your booking. If we are unable to re-fill your dates then we will not refund the deposit paid as compensation for the loss in revenue for our business.
Do you offer one night stays?
We have a two night minimum policy. Each bus comes with a wood fired hot tub, which is emptied, cleaned and re-filled between each guest. This takes a number of hours and uses a large amount of water. We want our guests to make the most of our accommodation and surrounding area and feel a two night minimum is required for this.
How do the hot tubs work?
We keep our hot tub use as environmentally friendly as possible. We do not use chemicals, such as chlorine, but rather a natural disinfectant to clean the hot tubs between guests. The tubs are emptied between each guest and prepared for your arrival, with the water being reused across the farm. The hot tubs are heated with logs, which are locally sourced and dried on-site. We will have the hot tubs heated for your arrival and advise on how to heat them yourselves during your stay.
Do you allow parties?
We strive to offer peaceful, family friendly accommodation and therefore do not allow parties and request that noise is kept to a minimum past 9 p.m.
Which site/bus is best for me?
Our luxury buses offer all the comforts of a cosy apartment, with central heating, en-suite bathrooms and private kitchens. So if you're looking for a unique stay with some extra comforts this is the site for you.
Our Eco buses offer a wholesome glamping experience! Situated on a site away from roads and houses we have created a beautiful off grid location, with lots of space for exploring and getting back to nature! The buses here still have the main characteristics of a bus, which is an instant hit with children! Our experience has shown that this site is the preferred option of families with young children.
Do you offer discounted stays?
We don’t do discounts, but instead have a policy of keeping our prices the same year round. This means that every guest gets the same price for the same product. We believe this is the fairest way for everyone and ensures guests know they couldn’t have got a better deal.
This includes keeping our prices the same throughout school holidays/public holidays to ensure public workers are not negatively affected.
Is there a booking reserve list?
We do not operate a reserve list, but instead keep the calendars on our website updated and have a first come approach to bookings.
We have always been very flexible with our guests and therefore we would be delighted to take a booking for you in the future and if a date was to become available sooner, there would be no problem switching the dates. We are very lucky to have some very loyal guests who are happy to book in a year in advance and the popular dates do book up quickly.
What time is check in and check out?
Arrival
Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your bus.
Late arrival procedure
Please ensure you contact us in advance if you will be arriving late.
Departure
Please be ready to leave the accommodation by 10.00am on the day of departure, unless otherwise arranged.
What are your terms and conditions?
Smoking
No Smoking within our buses.
Cancellation and Insurance
By making your booking, our agreement is a legal contract. On-line bookings require a deposit and the balance should be paid two weeks before arrival at the latest.
Non-availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative local accommodation. Our liability would not extend beyond this.
Damages and Breakages
Please take care when staying in our property. You are responsible and liable for any breakages or damages, which you cause, to the accommodation or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Privacy Policy
Any data collected during the course of this booking will be stored on our computer. We will not share your details with any third party.